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Intermountain Healthcare Intake Coordinator in South Jordan, Utah

Job Description:

This position is responsible for talking to referral sources, collecting information and entering it into the computer, completing initial authorization, and verifying insurance so the patient can receive appropriate treatment from the appropriate departments.

Job Essentials

Provides excellent telephone and in-person customer service. Answers and returns telephone calls promptly and courteously. Triages phone calls as appropriate. Responds to requests in an accurate and timely manner.

Speaks to referral sources. Gathers and inputs intake information into the computer system completing the intake process.

Interfaces with third party payers to determine insurance benefits / self-pay status authorization at the time of intake.

Coordinates with other departments in the facility as needed to ensure the patients will receive appropriate treatment.

Organizes daily activities to assure the department functions according to accepted standards.

Establishes and maintains effective internal and external working relationships.

Responsible for complying with information privacy / confidentiality policies and regulations.

HME Support Services only:

Obtains insurance eligibility and benefits information using various phone and on-line resources. Maintains appropriate authorizations and notifies insurance companies of patient arrival as needed. Ensures eligibility and authorization requirements are completed within the required timeframe.

Performs translation of narrative diagnoses provided by physicians into appropriate ICD-9 or ICD-10 codes.

Maintains productivity levels established by management in completing orders.

Minimum Qualifications

One year of experience with Medicare/Medicaid and other commercial insurances, preauthorization and utilization management.

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One year of customer service experience.

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Demonstrated excellent interpersonal relations and communications skill.

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Demonstrated experience working effectively in time sensitive situations, handing multiple priorities simultaneously and ability to make prompt accountable decisions.

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Demonstrate ability to work under stress.

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Demonstrated computer and word processing skills.

Preferred Qualifications

Experience with Centricity/IDX.

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Knowledge of Intermountain Healthcare's computer systems.

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McKay-Dee: Two years mental health medical experience. One year psychiatric and drug and alcohol medical terminology and coding experience.

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Alta View: One year IDX experience.

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PCMC: BS in related field or two years of experience with child/adolescent behavioral health treatment services.

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HME Support Services: Bilingual Spanish speaking, Admitting, billing, collection and/or insurance verification experience, Versed in CPT/HCPCS/ICD-9/ICD-10 Codes, and/or Medical Terminology.

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Bilingual Spanish speaking

  • and -

Admitting, billing, collection and/or insurance verification experience

  • and -

Versed in CPT/HCPCS/ICD-9/ICD-10 Codes

  • and -

Medical Terminology

Physical Requirements:

Hearing/Listening, Manual Dexterity, Seeing, Speaking


Homecare - Salt Lake City

Work City:

South Jordan

Work State:


Scheduled Weekly Hours:


Being a part of Intermountain Healthcare means joining a world-class team of over 38,000 employees and caregivers while embarking on a career filled with opportunities, strength, innovation, and fulfillment. Our mission is: Helping people live the healthiest lives possible.

Our patients deserve the best in healthcare, and we deliver.

To find out more about us, head to our career site here ( .

ADA Statement:

Intermountain Healthcare strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Equal Opportunity Employer

Intermountain Healthcare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.

All positions subject to close without notice. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status. Women, minorities, individuals with disabilities, and veterans are encouraged to apply.

Thanks for your interest in continuing your career with our team!