Intermountain Healthcare Patient Service Rep, PSR- Connect Care in Salt Lake City, Utah

Job ID:225957
Greater Salt Lake area

About Us

Being a part of Intermountain Healthcare means joining a world-class team of over 37,500 employees and caregivers while embarking on a career filled with opportunities, strength, innovation, and fulfillment. Our mission is: Helping people live the healthiest lives possible.

Our patients deserve the best in healthcare, and we deliver.

To find out more about us, head to our career site here .

Job Description

Responsible for insuring a superior patient experience and provide clinic coordination including; scheduling appointments, patient registration, cashiering functions, answering phone calls/emails/chats, supporting clinical staff and monitoring patient service.

Essential Job Duties

  • Enters patient information (including demographic, insurance, and financial information) into appropriate computer systems. Completes required patient prework and checks that patients are prepared for visits. Assists and educates patients regarding their account information.
  • Financial duties: May collect payments to account and co-payments.. Educates patients on financial assistance process / forms and enters applicable information into the computer system. Monitors financial scorecard measures and charge entry errors (i.e. A/R, Bump Lists, Registration Audit Reports, etc.)
  • Office clerical duties: Schedules patient visits and maintains provider schedules. Answers and transfers phone calls/emails/video calls to the service and resolves or forwards the patient. Performs filing, scanning, and organization of front office supplies / materials.
  • Monitors patient experience. Actively reviews provider availability, wait times and other experience metrics. Escalates gap in service issues to management.
  • Actively participates in quality improvement initiatives (i.e. CQI, TQM, Lean, 100% participation, etc.).

Posting Specifics

  • Entry Rate: $13.05
  • Benefits Eligible: Yes
  • Shift Details: Full Time- 40 Hours
  • Department: Supply Chain Center-Connect Care
  • Additional Details: List any other position Details desired

Minimum Requirements

  • Six months of customer service experience involving interactions with customers in person and by phone.
  • Demonstrated basic computer skills involving word processing and data entry.

Physical Requirements

  • Interact with others requiring the employee to communicate information.
  • Operate computers and other office equipment requiring the ability to move fingers and hands.
  • See and read computer monitors and documents.
  • Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Preferred Requirements

  • One year of customer service experience, especially in a Hospital or Medical Office.

Please Note

All positions subject to close without notice. Intermountain Healthcare prohibits discrimination on the basis of race, ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran status, disability and/or genetic information.

Additional Details:

Working Hours 40

Primary Work Location Supply Chain Center

Expertise Clerical / Secretarial / Business Office Support

Job Type Full Time

Location US-UT-Salt Lake City