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Intermountain Healthcare Patient Service Rep, PSR - Ogden, UT in Ogden, Utah

Job Description:

No Summary Available

Department Location: McKay-Dee Ortho and Sports Med

Scheduled Weekly Hours: Part Time- 18 Hours

Pay: $14.10+ (Pay is dependent on previous relevant work experience)

Why Join Our Team as a Patient Service Representative?

Total Rewards (Caregivers are Benefit Eligible at 20+ budgeted hours per week)

Incredible Medical and Dental Insurance

Up to 25+ days of PTO every year

Investment 401K Match

Tuition Reimbursement (Up to 70% of tuition up to $2000/year or 100% of tuition up to $3000/year depending on your selected program)

Tons of growth and promotional opportunities within the clinics and throughout the organization

And so Much More!

Work Flexibility for your School/Family Life/Personal life

Typical Patient Service Rep shifts are 8 hour shifts from 7am-5pm, Monday-Friday

Flexible schedule opportunities: Various hour availabilities depending on clinic needs. PRN, Part time or Full Time.

Job Satisfaction

Feel part of the community as you help serve the community by helping people live the healthiest lives possible

Minimum Qualifications

1.Six months of customer service experience involving interactions with customers.

  1. Demonstrated basic computer skills involving word processing and data entry.

  2. Professional manner and strong interpersonal and communication skills.

Preferred Qualifications

  1. One year of customer service experience, especially in a Hospital or Medical Office.

  2. Problem solving ability, analytical skills, self-motivated and able to work well in a clinic environment.

  3. Demonstrate excellent verbal and written communications skills.

What You Will do (Job Essentials)

  1. Represent Intermountain and serve as the point of contact for patients entering Intermountain facilities; Embody Intermountain's values and focus on establishing collaborative relationships with patients and fellow caregivers (employees) to deliver the highest level of customer/patient satisfaction.

  2. Ensure superior customer experience by identifying and resolving patient needs related to patient intake and care including greeting and checking-in patients, as well as verifying information supplied by patients.

  3. Greet incoming customers in a professional manner to assess customer needs and ensures needs are met and customer service expectations exceeded.

  4. Efficiently update and verify patient demographics, insurance and contact information, and assist customers in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care.

  5. Scan necessary paperwork and educate patient on financial assistance.

  6. Thoughtfully direct patients on next steps and inform patients about delays and wait times.

  7. Promptly schedule appointments utilizing provider templates and scheduling guidelines.

  8. Proactively request payments from patients on current and past medical services.

  9. Receive and process payments following appropriate procedures for handling payments.

  10. Support administrative functions of the clinic in working reports, addressing patient concerns, and performing paperwork.

  11. Willingly coordinate with other care teams and other employees to provide a seamless experience for patients.

  12. Complete training and pass-off requirements.

Physical Requirements:

Interact with others requiring the employee to communicate information.

  • and -

Operate computers and other office equipment requiring the ability to move fingers and hands.

  • and -

See and read computer monitors and documents.

  • and -

Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.


McKay-Dee Hospital

Work City:


Work State:


Scheduled Weekly Hours:


Being a part of Intermountain Healthcare means joining a world-class team of over 38,000 employees and caregivers while embarking on a career filled with opportunities, strength, innovation, and fulfillment. Our mission is: Helping people live the healthiest lives possible.

Our patients deserve the best in healthcare, and we deliver.

To find out more about us, head to our career site here ( .

ADA Statement:

Intermountain Healthcare strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Equal Opportunity Employer

Intermountain Healthcare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.

All positions subject to close without notice. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status. Women, minorities, individuals with disabilities, and veterans are encouraged to apply.

Thanks for your interest in continuing your career with our team!