Intermountain Healthcare Dispatcher in Murray, Utah
Greater Salt Lake area
Being a part of Intermountain Healthcare means joining a world-class team of over 37,500 employees and caregivers while embarking on a career filled with opportunities, strength, innovation, and fulfillment. Our mission is: Helping people live the healthiest lives possible.
Our patients deserve the best in healthcare, and we deliver.
To find out more about us, head to our career site here .
The dispatcher is the primary focal point for all dispatch communications within the facility and to other Intermountain facilities and various offsite facilities.
Essential Job Duties
- 1. The dispatcher is responsible for dispatching, prioritizing, and coordinating services for emergency and routine service requests and for the management and maintenance of all records of said requests active or completed. May make and receive phone calls using PC-based telephony software.
- 2. Responsible for orchestration of calls and assistance as it relates to internal services and to other agencies such as police and fires services. May screen callers, using both scripted materials and non-scripted guidelines, in order to make an informed assessment of services needed.
- 3. Monitors numerous alarms and alerts appropriate personnel as problems occur to ensure hospital safety and security. Dispatches service personnel accordingly, based on type of service requested and using multiple mediums of communication (e.g., overhead paging, electronic alpha-paging software, two-way radio, telephone)
- 4. Alerts appropriate personnel necessary for the handling of hospital codes and other emergencies that may devolve upon building services departments for resolution. May also perform in-house emergency dispatch: executes emergency notification procedures, following strict procedural policies, based on the type of emergency. Contacts outside emergency agencies (e.g. Police, Fire, Hazmat) as instructed. Acts as liaison between all agencies and key personnel.
- 5. Acts as a liaison between building services personnel, police and fire departments, emergency management, and administrative team personnel.
- 6. Troubleshoots for the entire building services communication and alarm systems.
- 7. May receive patient transfer requests and facilitate communication between physicians to facilitate transfer of patients. May provide history and physical and discharge summary to the referring physician and document these actions appropriately.
- Entry Rate: $12.02 and up, depending on experience
- Benefits Eligible: Yes. For more information about our exceptional benefits, please visit https://intermountainhealthcare.org/careers/employee-benefits/
- Shift Details: Tuesday - Friday 2:00 PM to 10:00 PM, Saturday 8:00 AM to 4:00 PM
- Department: Dispatch
- Demonstrated basic computer knowledge and strong typing, customer service, and telephone skills.
- Demonstrated priortization and multi-tasking skills.
- Demonstrated interpersonal skills to include functioning as part of a team and working well independently.
- Hearing/Listening, Manual Dexterity, Seeing, Sitting, Speaking, Standing, Walking
All positions subject to close without notice. Intermountain Healthcare prohibits discrimination on the basis of race, ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran status, disability and/or genetic information.
Working Hours 40
Primary Work Location Intermountain Medical Center
Expertise Clerical / Secretarial / Business Office Support
Job Type Full Time